Returns & Refund Policy
At Peet's Coffee, we strive for the highest quality in every roast; if you are not completely satisfied with your purchase, we are here to help ensure you have a better experience. Please note that due to the perishable nature of coffee, we can only accept returns on non-perishable equipment and merchandise within 30 days of purchase.
Contact Customer Care
Reach out to our support team within 30 days of receipt to initiate a return or report an issue with your coffee order.
Prepare Your Package
For brewing equipment and merchandise, ensure items are in their original packaging and include the original packing slip.
Ship Items Back
Affix the provided return shipping label and drop your package off at any authorized carrier location.
Receive Your Refund
Once your return is received and inspected, we will process a refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing